🟢 Return & Refund Policy

Effective Date: July 7, 2026

Thank you for shopping with Vajrabuti. We strive to provide high-quality Ayurvedic and wellness products. Please read our Return & Refund Policy carefully before making a purchase.

🟢 Return Eligibility

Due to the nature of Ayurvedic and wellness products, we do not accept returns of products that have been opened, used, or partially consumed.

A return request will only be considered if:

• You received the wrong product.
• The product was damaged during transit.
• The product is defective or expired upon delivery.

All return requests must be submitted within 48 hours of receiving your order.

🟢 Non-Returnable Items

The following products are not eligible for return:

• Opened or used products.
• Products without original packaging.
• Products damaged after delivery due to improper handling.
• Products purchased during special promotions or clearance sales (unless damaged or incorrect).
• Requests made after the eligible return period.

🟢 Return Request Process

To request a return, please contact our customer support with the following details:

• Order Number
• Customer Name
• Photos of the product
• Photos of the outer packaging
• A brief description of the issue

Our support team will review your request and respond within 2–3 business days.

🟢 Refund Eligibility

Refunds will only be approved after the returned product has been inspected and verified by our team.

If your request is approved, the refund will be processed to the original payment method used during the purchase.

🟢 Refund Timeline

Once your refund is approved:

• Online Payments: Refunds are generally processed within 5–10 business days.
• Bank processing times may vary depending on your payment provider.

If you do not receive your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us.

🟢 Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, if the product qualifies under our Return Eligibility section, you may request a return after delivery.

🟢 Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please notify us within 48 hours of delivery by sharing clear photographs of:

• The product received.
• The shipping package.
• The shipping label.

After verification, we will arrange a replacement or issue a refund, as applicable.

🟢 Failed Deliveries

If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch. Refunds in such cases may be subject to deduction of shipping and handling charges.

🟢 Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

WhatsApp: +91 9244997213

Email: jainakash1702@gmail.com